Shipping charges and delivery methods
Over 50€ orders are sent without delivery fee within Finland. Delivery fee of 4,90€ will be added to orders under 50€. A shipping charge of 14,90€ will be added to orders sent to international destinations.
Orders sent in a parcel are delivered to the customer’s nearest postal office. The parcel can be picked up with the notice of arrival. For parcels, a tracking ID will also be sent to the customer’s e-mail for tracking the shipment on Posti’s* website.
You can also order the parcel to be delivered to the nearest Posti Parcel point terminal (Posti Pakettiautomaatti) of your choice. The notice of arrival for Posti Parcel point parcels is sent as an SMS message to your mobile phone. The Posti Parcel point service is only available in Finland.
Normally, orders are shipped the same day of or next business day after their receipt. In Finland, parcels can be picked up on the next business day after they are sent. International parcels are sent as Posti’s Priority items. The delivery time is 2-5 business days within the Nordic countries, 3-7 business days within Europe.
However, we cannot guarantee Posti’s delivery times.
14-day satisfaction guarantee!
Consumer trade is subject to a 14-day right of return. (Does not apply to corporate customers) If you are not happy with the product you ordered, you can return it within 14 days of receiving it. The product must be unused and the packaging undamaged. We will not accept returns more than 14 days after delivery. Once the return has been accepted, the price will be refunded directly to your bank account following the receipt and processing of the return. The return must be agreed with us in advance by e-mail (info(at)detria.fi).
Customer information and data protection
Information requested in connection with the order will be used exclusively for delivering the order and managing customer accounts. Customer information will not be disclosed to third parties.
We reserve the right to amend our terms and conditions of delivery.
*Posti is a Finnish company that offers postal services. Posti is wholly owned by the state of Finland.